Processing & Shipping
Total Time (Time Period Since You Paid Us Successfully To Receiving Your Package) =Processing Time+ Shipping Time, More Specific Time Schedule depended on Categories below:
|Category||Order Processing Time||Shipping Time|
|Mother of the Bride Dresses
|Flower Girl Dresses
|Special Occasion Dresses
|Jewelry & Wedding Gifts
*Note: Order’s Shipping Date on Saturday or Sunday will be skipped to be shipped on next Monday Morning! But weekend time will be counted in the Shipping Time if your order is shipped on Monday to Friday!
Choosing a Shipping Method
Please choose the preferred Shipping Method during the checkout process. LookBridal.com offers two methods for shipping to your threshold:
The Fastest and Most Trustworthy Shipping Company we ship worldwide normally in 2-5 days without delay.
The Most Trustworthy & Stable & Safe Shipping Company we ship worldwide normally in 5-8 days without delay.
1. The Processing Time or Shipping Time would maybe delayed by some External Causes which are invalid in Lookbridal's Total Time Schedule(Processing time + Shipping time) and Return Policy, Such as: Order placed around Holidays, Traffic Control, Heavy Snow Storms, Serious Flood, Ice Disaster, Earthquake, Power Failure and Bulk Orders. We appreciated for all your understanding when we are in the above situation. Our staffs would try hard to let you know your order's status ASAP.
2. Due to longer customs clearance times, Shipping times have been extended to a longer time for Brazil and other destination in Latin America.
3. Customers who want to ship to Brazil and Dominican Republic have to fill with CPF/CNPJ No. when place an order.
4. Customers who have multi-items with different Processing time in one order, Since we typically ship orders in a single package, unless otherwise stated, the total length of time it will take for you to receive your order should be calculated using the the longest estimated time for items in your order.
General Return Policies
1. Contact LuckBridal.com Customer Service to initiate the return process within 7 days upon receiving your item(s).
Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us.
2. Mis-shipped products: Once we have confirmed your mis-shipped items (item shipped was not item ordered), we will be responsible for item exchange and postage will be on us. You may also return the product and get a full refund including postage.
3. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.
Specific Policies for Our Items
We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was created with bearing this in mind. However, it is important to note that our dresses are made to order, and once the tailoring process has begun the materials cannot be reused. The good news is that after placing your order, there is still time for you to change your mind. For further details, please refer to our cancellation policy below.
- Unpaid orders will be cancelled automatically after 5 days. We receive hundreds of test orders each day which our members are using to quote certain cart contents and save the invoice for later reference.
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders cancelled 24 to 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 70% of the product purchase price, in order to cover the material cost.
- Orders cancelled 72 to 120 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 40% of the product purchase price, in order to cover the material cost and necessary labor cost.
- Orders cancelled more than 120 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
- Once your order has been shipped, it can no longer be cancelled.
- Orders that are not paid within 120 hours will be canceled automatically by our system.
If you would like to cancel your order, please login to my orders, select the order you need help with, and request a cancellation.
Returning For Replacement or Refund
Your satisfaction is of utmost importance to the LuckBridal.com Team. Upon the arrival of your package, it is suggested that you check and make sure the dress has been made in accordance with your order specifications. Please try on your dress as soon as possible without altering, removing the tags, or washing the dress.
If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Defective, Damaged or Mis-shipped Items
You are qualified to get a full refund if your items are defective, damaged or mis-shipped. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier, which needs to be included in your returned package.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications.
If your dress size differs from the specifications of your order by more than one inch, please feel free to choose from the following options:
You are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you for up to 40% of the product price as tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
Item is the size you ordered but does not fit
Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.
You can go to a local tailor or a professional seamstress to have the dress re-sized at your own cost:
Please note that if your order specifications differ too greatly from the final sizing request, re-sizing may not be possible.
The settings of your computer screen may alter the color of the pictures shown on LuckBridal.com. Slight color aberration of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
Please note that returns will not be accepted without prior approval from LuckBridal.com Customer Service.
2. Once LuckBridal.com Customer Service has approved your request, we will provide you with return address. Please send the item(s) through your local post office within 3-5 business days once you have received the return address. Please don’t use courier agency like UPS, DHL or FedEx to return the parcel as we will not pay for the Custom fee that might caused.
3. Once received at our facility, your return will be processed within 24 hours. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account.
Please note that items returned in unacceptable condition will not be processed as refunds and will be shipped back to you.
All Credit Card payment will only be refunded to the original Credit Card.